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FAQs

Product Download

Our products are currently delivered by Internet download only. After your purchase has been approved we will process your order. Orders are typically processed within one (1) hour but could take as long as twenty four (24) hours to complete. Once your order has been processed we will send you a confirmation email using the email address you provided on our order form.

This email will serve as your electronic purchase receipt and will contain the information you need to access our product downloads.

Downloads from our servers are closely monitored to ensure you are able to successfully access our products. While we are flexible and allow you to complete a reasonable number of downloads we will not tolerate download abuse. We reserve the right to terminate your access to our download servers.

Refund Policy

We stand behind our products and your satisfaction with them is important to us. However, because our products are digital goods delivered via Internet download we offer no refunds.

We prefer that you reach out to us via email first, before purchasing, to ask any questions that you may have before purchasing, to insure that this is the product that you are looking for to match your needs. We can be reached via hello@tosurviveandthrive.com 

Customers who fraudulently file chargebacks, will be cited for fraud with their credit card company or their bank. As the merchant, we will fill a representment showing proof of your purchase. The penalties vary from institution but are not limited to the closure of the account, loss of banking privilege, damage to credit score and etc.

Copyright Policy

All of our products are copyrighted, and by law, are not allowed to be redistributed, resold, or copied.

Website Design Policy and Procedure

Ownership of Website Design: Upon completion of a custom website design and payment of web design and development fees, the client is the owner of the commissioned website. The client may continue to use the commissioned website to promote the client’s company or organization regardless of whether he/she chooses to continue further services with To Survive and Thrive. The client does not have the right to resell the design or development to other companies. The client does have the right to add pages onto the existing site or have another company add pages onto the existing site using the commissioned website design/development. The client does not have permission to reuse pieces of our work in a redesigned website that gives another company design credit.

Ownership of Website Domain Name: Website domain names are leased from domain name registration companies. When To Survive and Thrive registers a domain name for a client, that registration will be made in the client’s name. Upon payment of any outstanding fees, the client has the right to use that domain name regardless of whether he/she chooses to continue further services with To Survive and Thrive. Domain name renewal and renewal fees are the responsibility of the client. Clients are advised to closely monitor the renewal date of a registered domain name and to verify that the renewal of said domain name has been completed. To Survive and Thrive cannot be responsible for expired domain names.

Ownership and Copyright: All text and photos used as content in a commissioned website must be provided by the client (unless the client has hired To Survive and Thrive for content development). The client must have ownership or written permission to use all content he/she provides for use. It is up to each client to ensure his/her design and/or content does not infringe on any trademark, service mark, or copyright. To Survive and Thrive cannot be responsible for intellectual property infringements on behalf of clients. Also, To Survive and Thrive cannot be responsible for submitted content. Clients should not mail irreplaceable photos or documents or send content that must be returned.

Project Timeliness Requirements for Clients: Projects can be hindered if the client does not provide feedback or required elements in a timely manner, such as feedback on a design mockup, requested sitemaps, text to be used as content on the web pages, photos for either the design or for the content, the client’s logo, appropriate account login information, etc. For that reason, if To Survive and Thrive is waiting for content or other piece of information, the client will be notified. If the client fails to handle the requests within ten business days, then To Survive and Thrive will take any or all of the following steps to keep the project moving forward in a timely manner:

Mockup Feedback: If the client fails to give feedback on the design mockup within ten business days, by default, the mockup is approved. If the client later wishes to change the design, additional charges may apply.

Sitemaps or Page Names: If the client fails to provide the requested list of web pages within ten business days, by default, To Survive and Thrive will assign page names. If the client later wishes to change these page names, additional charges may apply.

Client Logo: If the client fails to provide a copy of an existing logo within ten business days, a substitute logo or company name graphic may be used. If the client later wishes to change the substitute logo or company name graphic, additional charges may apply.

Photo To Use In Design: If the client has requested the design include a particular photo, and the client fails to provide the required photo within ten business days, a substitute photo may be used. If the client later wishes to change the substitute photo, additional charges may apply.

Home Page Text: To Survive and Thrive will provide a content writer for home page text. If, for a period of ten business days, the client fails to be available for a telephone interview with the writer, then the writer will compose the initial text without having interviewed the client, that text will be automatically used, and the client may change it later himself using the content management system (CMS). If the client is available for an initial interview in a timely manner, then the writer will also provide one round of revisions after the initial text has been written. If, for a period of ten business days, the client fails to offer any feedback on the home page text provided, then by default, that text is approved, and the client may change it later himself using the content management system (CMS).

Text And Optional Photos For All Other Web Pages: Unless the writer has been hired for additional pages, it is the client’s responsibility to provide content for all other pages in the website. If the client provides all text (and optional photos) within ten business days, then To Survive and Thrive will add that content to the website. If the client fails to provide content for those pages within ten business days, then To Survive and Thrive will complete those pages with simple placeholder text such as, “ABC Client offers many XYZ Services. For more information, please contact ABC Client.” The client will have the ability to add more complete content later using the content management system (CMS).

Other Elements Or Administrative Duties: There may be other elements required such as passwords for existing domain names, etc. Regardless of what element may be required, if the client cannot or will not provide the required element or information within ten business days, To Survive and Thrive reserves the right to make substitutions, leave elements out, or take other actions in order to complete the project.

Quality Guarantee: We take pride in offering high quality services and professional customer service. While we make an effort to ensure every aspect of our service is to the client’s liking, we cannot control every variable. It is up to each client to regularly test the functionality of his/her website, email, and any other product or service to ensure everything works as desired. If any problem is discovered or error has been made, please report the problem to us immediately so we may take appropriate action. We cannot be responsible for perceived loss of revenue under any circumstances. Changes resulting from a client’s error and/or problems related to third party vendors or technology, such as hosting servers or browser software may result in additional charges.

Termination of Services: If the client changes his/her mind about doing work with To Survive and Thrive during the course of the initial web design or development phase, the client will be responsible for the amount of work already completed. Depending on the amount of work completed at the time of cancellation, this may mean receiving a full refund, a partial refund, no refund, or owing additional fees. In order to protect clients from unintentional service interruption, clients wishing to terminate any services must request the service termination in writing.

Third Party Vendors: Third party vendors may have separate terms of service agreements. To Survive and Thrive cannot be held liable for disputes with third party vendors, regardless of whether or not the service is part of a reseller agreement or referral. To Survive and Thrive cannot be held responsible for lack of functionality or any other aspect of third party services.

Refusal Of Service: To Survive and Thrive does not accept projects that promote hate, intolerance, pornography, animal exploitation, or any other unethical practice. To Survive and Thrive reserves the right to decline to do business with any client for any reason.

Changes To Terms of Service: To Survive and Thrive reserves the right to change these terms of service at any time for any reason.

About Me

Hi there!

I'm Rebecca and welcome to my blog where I share all things that I have learned about starting my own online business, as well as my nomadic lifestyle. I created this blog as a way to help others who are interested in crafting their dreams of owning their own business. Read More

Rebecca

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